cant sign into my new netgear

I would reset the router and with a wired PC and web browswer connected to the back of the router, walk thru the setup wizard at 192.168.1.1. Be sure to write down all important information as you go thru the wizard for safe keeping. 

 

Review the online installation guide and user manual for addtional help. 

 

Netgear has set up a community forum specifically for Smart WiFi Router products:
https://community.netgear.com/t5/General-WiFi-Routers-Non/bd-p/home-wifi-routers-general

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you

 

 

What modem, if there is one, is in front of this router? The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

I am surprised that Netgear still sells this device. According to Netgear's manual for this device, not always the most reliable source of information, the LAN and WAN support only 10BASE-T or 100BASE-TX. That makes it slower than many newer internet services and most modern network hardware. This may not matter to you, but be warned that it will hobble you if you ever sign up for faster Internet. It also slows down whatever is going on in your local network. Newer devices support 1000BASE-TX.