Just got a doorbell camera and when trying to install it, found I couldn't sign-on to 2.4g (the camera only works on 2.4g). Tried signing on with several phones and they won't sign-on either (I get an authentication error). Reset the router and still no joy. I have the latest firmware installed. Any ideas?

Tried that mulitple times. Talked to a tech yesterday and after explaining what I had tried (the whole 9 yards) he decided it is a hardware issue. I have already returned the router for a replacement (warrenty). Thanks for your help!:smileyvery-happy:

Can't sign on to 2.4g | NETGEAR Communities

11 Replies

michaelkenward
Guru - Experienced User
Jan 11, 2019
Firecapt wrote:

Just got a doorbell camera and when trying to install it, found I couldn't sign-on to 2.4g (the camera only works on 2.4g).

Make and model?

Firecapt wrote:

Tried signing on with several phones and they won't sign-on either (I get an authentication error).

Signing in with what?

Any ideas?

Tried asking the camera maker?
- Firecapt
  Aspirant
  Jan 11, 2019
  The phones were Samsung & Motorola, the doorbell is a Simpli Safe. I have also tried a TV and an Ipod. It's not the devices, it's the router. Even though the router broadcasts the 2.4G I am unable to connect with any device, otherwise the router is working normally.
  - michaelkenward
    Guru - Experienced User
    Jan 11, 2019
    So, you cannot connect to the wifi with a smartphone?
    
    Sort that out before worrying about the doorbell.
    
    Has the 2.4 GHz wifi ever worked?
    
    What firmware version do you have on the device?
    
    A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
    
    What is the nature of the authentication error?
    
    There is support, including a manual, for the R7900P at the end of this link:
    
    >>>> Nighthawk X6S R7900P | AC3000 Tri Band WiFi Router <<<<
    
    Is the 2.4 GHz security as it should be.
    
    You say you have "reset" the device. Is that a simple power (on/off) cycle? Or did you do the paperclip in the pinhole move? If the latter, do not reload any backup of your settings.

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Can't sign on to 2.4g