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Forum Discussion
Solved
Cell phones can't connect to internet after Nighthawk setup
2 cell phones in our house cannot connect to the internet after setting up Nighthawk. One phone is a Google Pixel and the other is a Samsung Galaxy.
What Nighthawk model are you referring too?
You gave us nothing to go off.
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.
There's a support site with access to manuals, firmware, install guides, etc.
Go to https://www.netgear.com/support/
Type in your model number and from there it'll take you to the above.
Its a great resource to start with.
What Nighthawk model are you referring too?
You gave us nothing to go off.
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.
There's a support site with access to manuals, firmware, install guides, etc.
Go to https://www.netgear.com/support/
Type in your model number and from there it'll take you to the above.
Its a great resource to start with.
You put its an extender? what actual model?
What method of setup did you use? WPS? The installation assistant?
What error do you get when you attempt to connect?
Thank you for everyone's input. I was able to speak directly with Netgear and they helped fix the problem through a remote session. They gave me a number for the Pro Support Team in the future.
Please let us know what they did so other can benefit should they run in to this same problem.
Please let us know what they did so other can benefit should they run in to this same problem.
Absolutely. This is where we learn together.
Feedback is valuable, especially with problems solved.
