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Kj513's avatar
Kj513
Follower
Jul 12, 2021

Certain Apps not working on WiFi

We recently returned from vacation and came home to certain apps on iOS devices not working while on the WiFi.  We cannot access Gmail - it says no connection; FindMy will not locate; YouTube videos do not load; Facebook and Instagram say no service.   We have rebooted, checked with internet provider, and updated firmware.  Net gear tech support will only talk with us if I purchase additional warranty.   

1 Reply

  • You don't say which router model.

    You don't say its firmware version.

    You don't say which modem/gateway it is connected to.

    You don't say if you're using custom DNS.

    You don't say which WiFi band (2.4/5 GHz).

     

    How are we supposed to help?