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Chrome webpages and other 3rd party app not loading on Nighthawk R7960
Last few days, have had an issue with webpages loading when using the Chrome browser in Windows 10. Firefox seems to be working much better. Constantly getting a "This Site Can Not Be Reached". But if I reload the page multiple times, it loads.
Same issue with Fidelity's Pro Trader app. Data will not load into app when connected to the Netgear R7960 router.
When I connect to my Verizon hotspot, these problems go away. So it appears that the router is creating the issue. So my question is whether I need to revert to an older firmware release or at some point, will I need to get a new router as this makes using the Internet difficult.
On a Windows 10 (updated) machine with MalwareBytes as antivirus. Use Comcast high speed for Internet connection. Speed seems to be OK.
what firmware version are you on?
have you enabled IPv6?
12 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Do all devices exhibit this issue or just this one PC?
Is Armor or any Smart Parental Controls enabled on the router?Firmware is : V1.4.2.84_1.3.42
Using an Arris Model SVG2482AC as the modem for Comcast.
I do use Armor but not parental controls.
All my TVs are on Roku and they work fine. My IPad works fine and Chrome seems to work OK on the IPad. My android and apple phones don't seem to have an issue using Chrome.
I am the only person that uses a Windows 10 machine on this network. But have an old Windows 10 laptop and it looks to be doing the same thing. This machine does not have all the Windows 10 updates since I haven't used it in a while and it doesn't have MalwareBytes.
Sometimes I get the message "this site can't be reached". Check for typo. Then page loads after a few seconds. Other times I have to hit reload several times to get it to load. Right now, trying to log into Morningstar and got the message, then tried to load log-in page, which is just a blank white page. Really seems to give me issues with subscriptions sites that I have to log into.
The third party Fidelity app is also subscription requiring a log in. With that, the app will open but data is blocked from loading into the app.
I use this same setup (router/modem) at a second home and had no issues using that system over a week ago. But since I returned home over the last week, this has been an issue. Just assumed this was a router issue, though it could be the modem, since my hotspot seems to work. This Nighthawk was sent to me by Netgear a few months ago because my last one would not update the firmware.
What mode is the Arris in? (its a modem/router combo devices and causes a double nat)
Did you try the IPv6 option?
what firmware version are you on?
have you enabled IPv6?
IPv6 is set to disabled.
