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Forum Discussion
cjs14
Jan 23, 2022Star
CM1000 and R7800 needs daily reboot
Lately on a daily basis our Optimum internet drops out , anywhere from noon to evening. only solution has been rebooting the modem but sometimes router as well. Modem is running fw 3.01.04 and r...
- Feb 03, 2022
cjs14 wrote:
So what do you recommend for a CM1000?
Might be worth trying that question here:
And check that it is compatible with your ISP.
plemans
Jan 23, 2022Guru - Experienced User
buying a modem more than likely wouldn't solve the problem. There's always the remote chance its something internal to the modem but I'd be betting on either the line in the home or running to the home.
cjs14
Jan 23, 2022Star
Ok! Will start with replacing the cable and see what happens and report back.
Thanks
- cjs14Jan 25, 2022Star
Only had other colors besides black and white of 1694A so I replaced the cable with Belden 9116, Attached is the cable connection, looks better and more in line?
Thanks
- plemansJan 25, 2022Guru - Experienced User
Better? sure. You're at least not as wide range with the spread of power levels.
Good for use? tougher to tell as you don't have all channels locked, your levels are actually a bit high (not always bad if not to high).
but the logs after running it will tell us more.
Before it was certain channels within the range that had issues. not all of them did. The screensnip of the cable connections page doesn't always tell the whole story. using it for a bit of time and then reposting that page plus the logs tell us more.
- cjs14Jan 25, 2022Star
After seeming steady last evening this morning woke up to intermittent internet connection. Attached before and after CM1000 reboot, also at the bottom R7800 router logs. So is this just the modem that is having the issue or could it be something hardwired to the router (Magic Jack phone, surveillance camera, PC and Phillips light controller) . The router shows all green status with all devices connected, only the occasional No Internet on main page. Could it be the CAT cable between the modem and router? And the interference suggested, some external RF or strictly the copper from street to modem? Does the line need an attenuator? I’ve seen others mention having some unlocked channels but have no issue. Are they all needed or can be selectively turned off? Any other suggestions? Thanks for sticking with me on this, really would like to get to the bottom tonight and keep other users happy.