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gllong21620's avatar
gllong21620
Tutor
Jun 11, 2021

CM1000 losing connection with R7000

Hello all, my setup of R7000 with CM1000 and EX6400v2.  Several times a day, the router losing connection with the modem.  The issue does not seem to be an ISP issue as service to modem is in place e...
plemans's avatar
plemans
Guru - Experienced User
Jun 11, 2021

What actual firmware is on the R7000? 

Its not always "on the latest" or sometimes the latest isn't the best for it. 

Do wired connections drop as well? 

gllong21620's avatar
gllong21620
Tutor
Jun 12, 2021

Thanks for your question.  R7000 firmware is V1.0.11.106.  I do not have any wired connections

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jun 12, 2021

    You might try installing the latest 1.0.11.123 firmware. Then do a factory reset and reinstall and see if it helps. 

    • gllong21620's avatar
      gllong21620
      Tutor
      Jun 19, 2021

      Thanks for the suggestion.   Seemingly worked for a couple of days, but lost connection between modem and router three times this evening

      • plemans's avatar
        plemans
        Guru - Experienced User
        Jun 20, 2021

        You might try installing version 1.0.9.42 version. then do the factory reset and reinstall