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Forum Discussion
Jack1969
Dec 28, 2019Tutor
CM1150V voice cable modem and Nighthawk AC1900 Smart WiFi router
I have the modem and router listed above connected to a Comcast 200 plan. The router is hard wired to my HP pc via an ethernet cable. A few weeks ago my Internet connection started dropping and re-...
- Jan 01, 2020
Wow, I can't believe I didn't think of that before. Hooked up my laptop via RJ45. Haven't had an error message in 3 hours!
New PC on it's way.
Thank you for all of your help. Great job!
Jack
plemans
Dec 28, 2019Guru - Experienced User
that is a good questions. Usually you need to start at square 1 and rule that out. Square 1 is the modem. so do this with a hardwired pc:
1. Remove the router. Directly connect your pc to the modem and use it. make sure you use it long enough to verify if it drops or not.
Also log into it and take a screen snip of your modem connections page. Comcast might tell you the signals fine but that's usually their go-to response to get people on their equipment or keeping from having to send a tech out.
2. If the modem checks out and is stable for an extender period. Then we move to the router.
What firmware is on the router?
If its version 1.0.2.8, I'd start with a factory reset. In that version, netgear updated the router to include netgear armor and they also removed some features. It was a significant change. Enough that the routers have responded well to a factory reset and re-doing your setup manually (not using a backup). If it doesn't work, try downgrading prior to netgear armor. It hasn't been the smoothest rollout. Also reset the device afterwards if you downgrade.
Try the modem first and then move on to the router. If the modems stable and the firmware resets, downgrade doesn't fix it, let me know and we'll move on from there.
Jack1969
Dec 29, 2019Tutor
Thank you plemans. Directly connecting the modem to my pc was the first thing I tried when I encountered this issue, but I get the message "unidentified network". I don't know what to do to get by that. Jack
- labattDec 29, 2019Mentor
Sounds like you are using a Windows PC. That is the PC saying it has never seen this network. Usually there is a private or public selection. Selecting either should work for test. I would tend to select private.
- plemansDec 30, 2019Guru - Experienced User
Agree with labatt
did you get a chance to try getting screen snips of your modem connections or check stability directly connected?
- Jack1969Dec 30, 2019Tutor
I was eventually able to get my modem hardwired to my PC. Unfortunately the dropping continued. So, the evidence leads to the modem, but that seems unusual for decent modem that is only 11 months old. Assuming Comcast is providing good information about my signal, could the problem be with my PC? I've been thinking of replacing it, but I run the risk of gaining nothing if the problem is actualy the modem or Comcast