NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ChetD's avatar
ChetD
Aspirant
Feb 10, 2020
Solved

CM1200 unable to connect to R7000

I had been using R7000 with Xfinity supplied cable modem (Technicolour Gateway) with no issues for 2+ years. Changed Xfinity internet bundle to 300 Mbs and decided to own my equipment and bought a C...
  • michaelkenward's avatar
    Feb 11, 2020

    You have to do things in the right order. It isn't obvious from your account that this is what you did.

     

    Take this bit:

     


    ChetD wrote:

    I have power cycled both the cable modem and the wireless router multiple times.

     

    Be sure to restart your network in this sequence:

    • Turn off and unplug modem.
    • Turn off router and computers.
    • Plug in and turn on modem. Wait 2 minutes for it to connect.
    • Turn on the router and wait 2 minutes for it connect.
    • Turn on computers and rest of network.