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Forum Discussion
Combine R7000 Nighthawk with BT Smarthub 2
Hi. I recently got connected on BT's fibre to the premises. I had told them I wanted to continue using my recently acquired Netgear router, and right now that's what's in place. However, we cannot us...
ColBartram wrote:
We didn't use the landline much, but the continuity was promised as part of the BT package, and I felt cheesed off that it hadn't happened.
Chase BT.
You could throw that one at its own user commmunity.
Welcome to BT’s official support community.
I haven't used it in a while, but the people there are helpful and (mostly) friendly. They even have ways if escalating things up to BT.
The trouble is that Openreach and BT are flying apart at the speed of light and seem determined to build a massive firewall between the businesses.
Hi - do you know where the Gateway setting can be changed in the R7000 admin UI? The manual says, regarding setting up with a fixed IP,
Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP
address that your ISP assigned. The gateway is the ISP router to which your router
connects.
I read somewhere else that the R7000 doesn't let you define the Gateway IP, but I hope that's not the case.
Cheers
ColBartram wrote:
Hi - do you know where the Gateway setting can be changed in the R7000 admin UI?
What "gateway setting" are you after?
The "gateway" word is usually reserved for modem/routers that support a phone. But people use it in various ways. (BT doesn't supply "gateways" in that sense.) Hence my question.
Did you check the manual?
Search "gateway". Read the bit Set Up the Router with an Existing Router or Gateway.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Depending on what you want the R7000 to do, AP mode would be the easiest way to use it with an existing router.Hi Michael
The idea is that the BT SH2 has to plug into the ONT because it has to be first in line to disentangle and process the data for BT's Digital Voice phone - which is now the only way I can use the landline number. Everything else on the SH2 is disabled - DHCP etc - and a port forwarding rule for 1:65355 sends everything to the R7000 which is given a fixed IP at 192.168.1.1, defined in the SH2's DMZ. I think I've found all the settings in the SH2.
The R7000 then continues to do everything else, provide the WiFi and manage DHCP for our devices. The SH2 takes ...1.254 for itself, and my (limited...) understanding is that the R7000 needs to know that access to the internet is via a 'gateway' at ...1.254
Hope that makes sense.
Sorry - forgot to say - looked at the section of the R7000 manual concerning converting to a fixed IP, and there it says that Gateway AND subnet mask settings are required. Hope that's not just a cut and paste from the docs for another product.
I will of course go take a look at the other section you refer to, but I don't want to relegate the R7000 to just being an access point.
I know I'm not being pragmatic about this. The simplest approach would be to use the SH2 for everything and bin the R7000, but that sticks in my throat.
Hi again
I've gone through the Contents of the R7000 AC1900 manual and haven't found
"Set Up the Router with an Existing Router or Gateway". Maybe it's not been indexed. Is there any chance of pointing me to a page number?
Thanks michael.
ColBartram wrote:
Is there any chance of pointing me to a page number?
Page 134 in my copy.
I found by searching on "gateway".
There's a good chance that Netgear has changed the manual. Life's too short to make regular checks for updates.
The easiest option is AP mode.
I still think that the BT forum is the best place to get help with what is essentially a problem with BT hardware.