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Forum Discussion
COMCAST EMAIL
Recently, my Comcast email stopped working to my OUTLOOK and iPhone (iPad too) only while on my home network (serviced by my 4 year old #R7000P). All other email accounts (Google, Yahoo, iCloud, Cha...
GCKERN wrote:
Recently, my Comcast email stopped working to my OUTLOOK and iPhone (iPad too) only while on my home network (serviced by my 4 year old ##R7000P).
ISPs have a habit of changing the settings for their email services. I'd start there. It probably has noting to do with the R7000P. The router doesn't care about the email services you use. More likely to be the Outlook configuration.
Your AC2300 WiFi Router (R7000P) may be four years old, but this model is from 2017. You could check that Comcast hasn't done something to its email security settings.
Again, the email connection via Outlook works fine connected directly to my cable modem, it's only when I put the Nighthawk in line that I have issues. Also note that all other email services seem to work fine either way. I have spent a few hours chatting and talking with Comcast and they are befuddled. Same with my iPhone, works out side the house off my network fine. I agree it makes no sense, but the Nighthawk seems to be the variable that is causing the issue(s).
Have you enabled IPv6 in the configuration of your R7000P?
Are you using Comcast DNS, either IPv4 or IPv6, or some public DNS?
I Have always used the default ISP DNS (Charter/Spectrum) but I had tried changing primary DNS to Google (8.8.8.8) and no change in behavior. Have not adjusted any settings to IPV6.
GCKERN wrote:I Have always used the default ISP DNS (Charter/Spectrum) but I had tried changing primary DNS to Google (8.8.8.8) and no change in behavior. Have not adjusted any settings to IPV6.
Are you working with the Outlook client application from Microsoft 365 or the one from the application store?
For a test, I would recommend you enable IPv6 on your router. There are a couple of options for the connection, one is auto the other is DHCP. Try both. Access to the Comcast e-mail servers may need IPv6.
Comcast had a data breach several months ago and then forced e-mail users, including legacy, to reset their passwords. Have you been forced to reset your password?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
GCKERN wrote:
Again, the email connection via Outlook works fine connected directly to my cable modem, it's only when I put the Nighthawk in line that I have issues. Also note that all other email services seem to work fine either way. I have spent a few hours chatting and talking with Comcast and they are befuddled. Same with my iPhone, works out side the house off my network fine. I agree it makes no sense, but the Nighthawk seems to be the variable that is causing the issue(s).
E31N2V1 ISP is Spectrum (Charter). Email is legacy from Xfinity (Comcast). Email via outlook works fine direct connected to that.
