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Forum Discussion
Complaint
My model is 6410. I've just spoken to someone who hung up on me. I'm extremely unhappy with the product, the service I've received, the app and how unreliable the product is. I'm incensed that s...
That's the model number in the email I was sent by Netgear.
I did call them through the website as well.
Whilst I appreciate the response, try to sound a little less condescending. I added this post in the hope someone from Netgear would respond, as they have on other posts.
I did call them through the website as well.
Whilst I appreciate the response, try to sound a little less condescending. I added this post in the hope someone from Netgear would respond, as they have on other posts.
There can be many reasons why a call was dropped on these world-wide call center systems. It's consumer level support, almost everything is handled based on scripts, Q&A, and standard processes. And then all on a best effort level.
Just to essential class wireless extenders make use of this number:
The community is happy to assist if we manage to bring your question to the appropriate community section. However, you need to provide much more information. Start with the correct model designation Seriously, it's printed on the product label available on the device and the box. What issue did you have with the product.
Curious what Netgear mentioned in the said email by the way.
I would also expect that a ticket was opened and some traces of the support case are available on https://my.netgear.com -> My Support ... permitting the product was already registered to your account.
schumaku wrote:
Start with the correct model designation Seriously, it's printed on the product label available on the device and the box.
