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Forum Discussion
Complete reset after 3rd party purchase
I purchased a modem/router from someone on Facebook marketplace and now I can’t get the modem to connect. I think it may still be registered to them. Is there a way to completely factory reset the modem and start brand new? I can’t log onto the network or anything because I don’t know the password
1 Reply
That's the third time this one has come up.
Answers here:
3rd party purchase - total factory reset - NETGEAR Communities
Deregister a modem - NETGEAR Communities
The manual is also a good place to start.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Search the manual for "Click the Erase button".
