NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
lebloom1801
Dec 04, 2020Aspirant
Compromised AC1750
I’ve got an AC1750 and have been compromised. Will a new router help me here and just what model in the $100 range is actually safe? Or am I gonna have to go much higher?
- Dec 04, 2020
> [...] this thing hasn't updated or has any updates that I've found for
> months. [...]What is its current firmware version?
> [...] What I want to know if this router can be the cause and someone
> can hack into my accounts because this routers not safe?I suppose that it's possible, but I'd probably worry (much) more
about your (unspecified) "my computer", and the ways that you use it,
than about any of your networking equipment.
antinode
Dec 04, 2020Guru
> I've got an AC1750 [...]
"AC1750" is a speed, not a model number. Look for "Model" on the
product label. Firmware version? Connected to what?
> [...] and have been compromised. [...]
"compromised" how, exactly? Have you any evidence that your
(unspecified) router was to blame in some way for whatever (undisclosed)
problem which you believe that you're experiencing?
> [...] Will a new router help me here [...]
That might depend on which kind of help you need. Which, so far, is
far from obvious.
lebloom1801
Dec 04, 2020Aspirant
I've got the R6400, sorry I thought AC stood for the for model, not a expert here. But, this thing hasn't updated or has any updates that I've found for months. By me saying I've been Comprimised, I mean my bank accounts has been dipped into. I use my computer for buying things online. What I want to know if this router can be the cause and someone can hack into my accounts because this routers not safe?
- antinodeDec 04, 2020Guru
> [...] this thing hasn't updated or has any updates that I've found for
> months. [...]What is its current firmware version?
> [...] What I want to know if this router can be the cause and someone
> can hack into my accounts because this routers not safe?I suppose that it's possible, but I'd probably worry (much) more
about your (unspecified) "my computer", and the ways that you use it,
than about any of your networking equipment.- lebloom1801Jan 03, 2021AspirantThe firmware is V1.0.1.62_1.0.41
The big reason I’m thinking this unit needs replaced is because I’ve talked to friends who’ve said I needed to change out. I’ve tried to update and I get the message that there’s no update for firmware.- antinodeJan 03, 2021Guru
> The firmware is V1.0.1.62_1.0.41
Ok. Almost the latest.
> The big reason I'm thinking this unit needs [to be] replaced [...]
Are you from Missouri?
> [...] I've talked to friends who've said I needed to change out. [...]
Your friends didn't tell me why. Did they tell you?
> [...] I've tried to update and I get the message that there's no
> update for firmware."tried"? How, exactly?
Visit http://netgear.com/support , put in your model number, and look
for Downloads. (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".) Find the kit(s).
Download the kit(s) you want. Read the "Release Notes" file for
instructions. (In the User Manual, look for "firmware", and,
especially, for a topic like "Manually Upload Firmware to the Router".)
When that fails because of a deficient User Manual, try:https://kb.netgear.com/23960
https://kb.netgear.com/31573But I still doubt that your router or its firmware is the cause of
your problems.