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Forum Discussion
Solved
Computer connects to router but no Internet connection
I am not sure if I have the exact model of the nighthawk router, but anyway here is the issue. If we connect directly (wired) to the router we can get on the internet, if we try wifi on the tv, cell...
- Got it working. The reset and start from scratch along with an update did the trick.
Thanks All
So that means hardwire into router and set up like it is new out fo the box?
> I am not sure if I have the exact model of the nighthawk router, [...]
Look at the product label on the router?
> [...] we can get connected to wifi but no data flows via wifi. [...]
How, exactly, did you determine this? What, exactly, did you do?
What, exactly, happened when you did it?
> [...] is it possible the wifi part of the router got fried or is there
> some setting that I can change to have data flow via wifi???
Yes.
> [...] reset [...]
> So that means hardwire into router and set up like it is new out fo
> the box?
It means reset the settings, and configure it as if it were new.
This should be possible with a wired or wireless connection between the
computer and the router.
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual, and look for something like
"Factory Settings". Then the section(s) on router configuration.
I would give all the numbers if I were at home with the router and an internet connection. Unfortunately at work trying to get some tips before heading home.
We determined that we could get on the wifi by putting in the generic password after the reset. Devices could see the router and got the green check mark on phones, but no data would load and speed test showed no data flow at all. Same on our TV...accessed the wifi but showed no internet.
I appreciate the assistance...driving me nuts....been several days of trying to get things to work.
> [...] Devices could see the router and got the green check mark on
> phones, but no data would load and speed test showed no data flow at
> all. [...]
But a computer with a wired connection to the router (_not_ directly
to the modem) works properly?