NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

trx-4-defender's avatar
trx-4-defender
Aspirant
Dec 01, 2019
Solved

connect to caomcast ( xfinity) modem

I just install Nighthawk R8000 to Xfinity modem. - work for couple hours, - still have 2,4G from  comcast - R8000 give me one 5Ghz band Install nighthawk app and stuck at login to 2.4Ghz Then no...
  • microchip8's avatar
    microchip8
    Dec 01, 2019

    your Netgear "modem" is not a modem but a router. Your ISP provided device is a modem/router combo. Connecting these two together without setting your ISP modem/router into bridge mode creates a double NAT which you should avoid

     

    The firmware version of the R8000 can be found either in the app or the Web GUI at http://192.168.1.1

    Your ISP modem/router most likely has a label on it with the device model

microchip8's avatar
microchip8
Master
Dec 01, 2019

You're running 2 routers and creating a double NAT. Set your ISP modem/router to bridge mode if possible and use the R8000 as the router. Also, it would be useful to know the ISP modem model and firmware version on the R8000

  • trx-4-defender's avatar
    trx-4-defender
    Aspirant
    Dec 01, 2019

    Thanks for your respond,

    I need of a procedure of how to setup, 

    When I set up, it just went very fast and smooth untill I see only one band which is 5Ghz, 

    I then down load the nighthawk app then I was be able to see other 2 bands

    But then I would lost the internet connection, so I unplug the ethernet cable from the comcast modem and go back to the original setup of comcast, which is their modem/router.

    I don't know where to get the info of firmware, my netgear modem is R8000, ac3200 X6

     

    Thanks

     

     

     

    • microchip8's avatar
      microchip8
      Master
      Dec 01, 2019

      your Netgear "modem" is not a modem but a router. Your ISP provided device is a modem/router combo. Connecting these two together without setting your ISP modem/router into bridge mode creates a double NAT which you should avoid

       

      The firmware version of the R8000 can be found either in the app or the Web GUI at http://192.168.1.1

      Your ISP modem/router most likely has a label on it with the device model

      • trx-4-defender's avatar
        trx-4-defender
        Aspirant
        Dec 01, 2019

        I am having hard time to re-connect to http://192.168.0.1 or http://192.168.1.1

        Now I understand the double NAT, I will looking for how to disable the ISP Modem/router then re-connect my NETGEAR R8000 to and set up again

        Another question, now when you disable the 'bridge' from comcast modem/router.. can I switch back if the NETGEAR router set up do not go through?

         

        Thank you