NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

trx-4-defender's avatar
trx-4-defender
Aspirant
Nov 30, 2019
Solved

connect to caomcast ( xfinity) modem

I just install Nighthawk R8000 to Xfinity modem. - work for couple hours, - still have 2,4G from  comcast - R8000 give me one 5Ghz band Install nighthawk app and stuck at login to 2.4Ghz Then no...
  • microchip8's avatar
    microchip8
    Dec 01, 2019

    your Netgear "modem" is not a modem but a router. Your ISP provided device is a modem/router combo. Connecting these two together without setting your ISP modem/router into bridge mode creates a double NAT which you should avoid

     

    The firmware version of the R8000 can be found either in the app or the Web GUI at http://192.168.1.1

    Your ISP modem/router most likely has a label on it with the device model

microchip8's avatar
microchip8
Master
Nov 30, 2019

You're running 2 routers and creating a double NAT. Set your ISP modem/router to bridge mode if possible and use the R8000 as the router. Also, it would be useful to know the ISP modem model and firmware version on the R8000

trx-4-defender's avatar
trx-4-defender
Aspirant
Nov 30, 2019

Thanks for your respond,

I need of a procedure of how to setup, 

When I set up, it just went very fast and smooth untill I see only one band which is 5Ghz, 

I then down load the nighthawk app then I was be able to see other 2 bands

But then I would lost the internet connection, so I unplug the ethernet cable from the comcast modem and go back to the original setup of comcast, which is their modem/router.

I don't know where to get the info of firmware, my netgear modem is R8000, ac3200 X6

 

Thanks