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Forum Discussion
Solved
Connected, no internet
I just bought a Netgear R7800 and updated to the latest firmware v1.0.2.28. I have optimum cable service and a wifi issue with android devices. I also have a win10 tablet that initially says "connect...
I meant the modem.. Two parts - modem and router.. When you add a new router to a network, you start by turning off the modem to flush the old MAC address of the older router out of the MAC table. Once it has been off for about 5-10 minutes, power up modem (wait for the modem to come back online), then, power up router (properly cabled up to modem) then configure router when it is online. If your ISP does not release the MAC address of you old router, you can reconfigure your new router with the old router's MAC address, or a laptop MAC address, if you were successful connecting to the Internet after removing your old router. Clear as mud?
It's the R7800 and was bought brand new. Even after factory reset, this issue appeared. Not sure if it was a hiccup or a known bug.
netwrks you said turning the modem off, did you mean the router? Does the modem know or care that the router is on/off or even if one is connected?
I meant the modem.. Two parts - modem and router.. When you add a new router to a network, you start by turning off the modem to flush the old MAC address of the older router out of the MAC table. Once it has been off for about 5-10 minutes, power up modem (wait for the modem to come back online), then, power up router (properly cabled up to modem) then configure router when it is online. If your ISP does not release the MAC address of you old router, you can reconfigure your new router with the old router's MAC address, or a laptop MAC address, if you were successful connecting to the Internet after removing your old router. Clear as mud?
Absolutely clear. I didn't realize the modem had to do with the mac address assignments. I assumed (I know wwhat happens when you assume) it all happened in the router. For now things appear to be working well, but if it should rear its ugly head yet again, I will follow your instructions.
BTW, could that be part of the original problem of "Connected, no internet" even though it's not a mac issue, could it be something wonky between the modem and router? Or for that matter between the modem and the ISP??
Thanks for clearing up some of my misunderstandings.