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Forum Discussion
Connected to router, but no internet
I have a AC2000 WiFi Router (R6850) . We had no problem with the router beforehand but around 4 days ago we had medium rain fall and our internet went out during it, however, it is still out but is f...
Is the Internet LED on top of the router AMBER by chance?
Sounds like the ISP services are not working up to the router.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Make contact with the ISP to secure there services are good up to the modem and router.
- No, the power button is solid green and the third light is green and blinking.
- We don't have a modem, we have the Ubiquiti power box and the router itself.
- We have powered it off many times and turned it back on and unplugged it from the power strip and wall it's connected to but nothing has worked, I haven't kept it powered off for 1 minute but I can when I'm home.
Connect up a wired PC or laptop to this power box and check as well. If you don't get any thing here, then the ISP needs to check into this.
I'll try this when I'm home thank you.