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Forum Discussion
Connected without internet
I have AC 4000 Nighthawk X65 model number R8000P. On my phone it indicates that I am connected without internet. How do I correct this ? Thank you
Nothing has changed because this is clean install on a new machine. No other devices has any issues. I use Verizon jet pack. The phone is a Samsung with Verizon software. I have Windows 11 and I update the machine every morining. Likewise I get upadates as soon as available. Thank you.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?