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Simonj4599's avatar
Simonj4599
Aspirant
Aug 21, 2021

Connecting R7000 to Arris Surboard by cable - low wifi speeds

I connected my AC1900 Router model R7000 by 50' ethernet cable to my comcast Arris Surfboard. Comcast put the modem in one corner of the house so it's wifi sn't great on he other side. The R7000 ha...
plemans's avatar
plemans
Guru - Experienced User
Aug 22, 2021

Are you connecting to the 2.4ghz or the 5ghz?

2.4ghz is a much slower network. 

and the R7000 has smart connect which combines the 2 and allows devices to switch between the 2.4ghz and the 5ghz. 

You can try disabling that so you can choose which network to connect it to

Simonj4599's avatar
Simonj4599
Aspirant
Aug 22, 2021

Thank you - I seperated thr 5 and 2.4 - phones and tablets use 5 and thermostats lights etc use 2.4.

The wifi download speeds of 70Mbps are on the 5Ghz band - 2.4 gets half of that.

 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Aug 22, 2021

    What firmware version are you on? 

    What speeds do you get hardwired into the r7000?

    • Simonj4599's avatar
      Simonj4599
      Aspirant
      Aug 23, 2021

      Firmware version v1.0.9.88

       

      Hardwired into R7000 gets the same speeds as wifi about 70 Mbps.

       

      I did notice however, when going through the R7000 via cable - ie cable in and cable out - that some SPEED TEST web sites like OoklA and Xfinity gave an "this site can't be reached error message". Other siters were fine....