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Forum Discussion
connecting security camera issues
I have an Arlo 4 Essential and it will find the wifi but not allow the set up. All of the troubleshoot from Arlo has been done and they have determined that it is due to the firewall settings on my r...
it is an Arris 6190 modem, I have the most recent firmware update on the router as of Saturday but I am at work so I cannot access the device currently. The arlo app finds the wifi, has me enter ssid, attempts to set up camera then gives me an error after about 4 minutes. Typical error code is C223 which is a wifi issue. I spent the better part of 3 days on with Arlo as they had me power cycle devices, reinstall app, all of the basic troubleshooting etc. The camera will connect when I use my phone hotspot so it is not a camera issue or arlo app issue. Every one of the 4 level 2 techs I spoke to have said it is an issue with the firewall settings blocking the setup.
Its the SB6190 modem?
Firmware will be kind of key if you have the R8000.
the R8000 got the netgear armor update. I've see a few instances where not all of the r8000's played nicely with it.
so I usually have them try downgrading the firmware to the prior version, doing a factory reset, and then a new install (not from backup). then I have them disable auto updates.
I will try that when I get home after work, can this be done thru the app or will I need to use the webpage for it. I run of a mobile phone only at home as I have a work laptop
If you're changing firmwares, I'd highly advise doing it over a wired connection.
You *can* do it wireless. but usually when we see a corrupt firmware issue, it tends to be when someones done it via the app or over a wireless connection.
changing firmwares did not solve the issue. as the previous version also does not have a firewall tab under security