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Forum Discussion

Ahall1113's avatar
Ahall1113
Aspirant
Jun 14, 2021

connecting security camera issues

I have an Arlo 4 Essential and it will find the wifi but not allow the set up. All of the troubleshoot from Arlo has been done and they have determined that it is due to the firewall settings on my r...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jun 15, 2021
Ahall1113 wrote:

I have an Arlo 4 Essential and it will find the wifi but not allow the set up. All of the troubleshoot from Arlo has been done and they have determined that it is due to the firewall settings on my router.

I doubt very much that it has anything to do with the router's firewall. You have no control over that. No settings there to play with.

 

People usually complain about the 2.4 GHz versus 5 GHz issue.

 

You best bet is to persevere with Arlo's community.

 

Arlo Smart Home Security - Arlo Community

 

I have set up the Arlo 4 Essential many times. (Beta testing.) It works fine.

 

I assume that you are using it in "AP" mode rather than through a hub. I have been through both. Often. But without knowing where your setup goes wrong, it isn't possible to offer any more advice.