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Forum Discussion
connecting security camera issues
I have an Arlo 4 Essential and it will find the wifi but not allow the set up. All of the troubleshoot from Arlo has been done and they have determined that it is due to the firewall settings on my r...
If you're changing firmwares, I'd highly advise doing it over a wired connection.
You *can* do it wireless. but usually when we see a corrupt firmware issue, it tends to be when someones done it via the app or over a wireless connection.
changing firmwares did not solve the issue. as the previous version also does not have a firewall tab under security
Ahall1113 wrote:changing firmwares did not solve the issue. as the previous version also does not have a firewall tab under security
Its not about having a different tab. The newer versions got the netgear armor update and not all played nicely.
which version did you downgrade to and did you do a factory reset after the change?
I don't even remember at this point, I tried 2 versions. reset afterwards. I have tried without security and it does the same thing. I have worked at Best Buy for 18 years. The in field agents I asked for help yesterday said this has been an ongoing issues at clients houses. You would think netgear would see this as a problem and update and fix it but I guess once they get your purchase they can just run you around until your 90 warranty is up and tell you to but a 90/year subscription if you want help
Ahall1113 wrote:
You would think netgear would see this as a problem and update and fix it ....
What is there to fix? The router us chugging out wifi. It is up to your camera to play ball.
It is one of those things where both sides blame each other for a problem.
There is no controllable firewall on the R8000. As plemans, says all you can play with is the wifi security.
The 5 GHz issue is more often raised as the problem. Arlo cameras have to connect to 2.4 GHz wifi. Unfortunately, the app you use to set up the camera may well connect to the 5 GHz wifi. (The setup routine warns about this, but many people miss the message and in any case it sometimes works.
One way to get around this is to temporarily turn off the 5 GHz wifi radio. Fortunately, this is pretty easy with the R8000. (For real grief, talk to the people who own Orbi systems.)
Get the manual and read the section Specify Basic WiFi Settings. You could also play with Enable or Disable Smart Connect.
Ahall1113 wrote:
....they can just run you around until your 90 warranty is up and tell you to but a 90/year subscription if you want help
This place is free and people like plemans probably know more about these routers than the offshore script jockeys that GearHead hires.
