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Forum Discussion
connecting security camera issues
I have an Arlo 4 Essential and it will find the wifi but not allow the set up. All of the troubleshoot from Arlo has been done and they have determined that it is due to the firewall settings on my r...
changing firmwares did not solve the issue. as the previous version also does not have a firewall tab under security
Ahall1113 wrote:changing firmwares did not solve the issue. as the previous version also does not have a firewall tab under security
Its not about having a different tab. The newer versions got the netgear armor update and not all played nicely.
which version did you downgrade to and did you do a factory reset after the change?
I don't even remember at this point, I tried 2 versions. reset afterwards. I have tried without security and it does the same thing. I have worked at Best Buy for 18 years. The in field agents I asked for help yesterday said this has been an ongoing issues at clients houses. You would think netgear would see this as a problem and update and fix it but I guess once they get your purchase they can just run you around until your 90 warranty is up and tell you to but a 90/year subscription if you want help
Ahall1113 wrote:
You would think netgear would see this as a problem and update and fix it ....
What is there to fix? The router us chugging out wifi. It is up to your camera to play ball.
It is one of those things where both sides blame each other for a problem.
There is no controllable firewall on the R8000. As plemans, says all you can play with is the wifi security.
The 5 GHz issue is more often raised as the problem. Arlo cameras have to connect to 2.4 GHz wifi. Unfortunately, the app you use to set up the camera may well connect to the 5 GHz wifi. (The setup routine warns about this, but many people miss the message and in any case it sometimes works.
One way to get around this is to temporarily turn off the 5 GHz wifi radio. Fortunately, this is pretty easy with the R8000. (For real grief, talk to the people who own Orbi systems.)
Get the manual and read the section Specify Basic WiFi Settings. You could also play with Enable or Disable Smart Connect.
Ahall1113 wrote:
....they can just run you around until your 90 warranty is up and tell you to but a 90/year subscription if you want help
This place is free and people like plemans probably know more about these routers than the offshore script jockeys that GearHead hires.
I have turned off both 5Ghz signlas completely. I have turned off security. the camera finds my 2.4Ghz network, asks for and accepts my SSID for my 2.4Ghz which is different than my 5Ghz as I am trying everything. The camera will connect to a hotspot and complete connection. I was able to set up a google nest doorlock, thermostat, doorbell camera, 2 smart tvs, 4 google minis, and 20 hue lights. Each of the 2 nest senior techs and 3 arlo techs have tried to set it up. They all run in to the same problem that it finds the proper network, verifies the SSID and starts to connect the camera. At this point, unlike all the other smart devices I have set up, the camera disconnects from wifi to attempt to make the connection and then fails. There are articles all over this community complaining about firewall setting issues on nighthawks update as well as reddit and the arlo site. You can just leave if you are going to sit here and tell me I am wrong instead of making an attempt to offer any help in settings to change or how to resolve the issue. At least plemans is attempting to help with solutions I can attempt. Stop defending netgear and try to be a helpful part of this community and discussion, they are not paying you.
without security, did it connect?
I don't have that specific router but I have quite a few netgear routers. I also have a ton of IoT devices like thermostats, arlo cameras, switches, ring cameras, nest camera, etc and I haven't had issues connecting any of them.
Did you check which versions of the firmware you installed? or what one you're on?
I worked chronologically backwards to the previous 2. I am not at home to attempt more currently. Without security, it still did not connect. the only way it was able to connect is thru the hotspot on my phone. All my working devices were set up on my previous netgear router. It is just since this nighthawk purchase that it has been an issue. I alos, contacted Xfinity to have them check settings on that end but none exist as it is just my ISP. I changed the modem from the SB6124 I believe to this currrent SB 6190 on Saturday thinking it was possibly the only device older than 18 months but that was not it either.
The version I'd recommend is more than 2 versions back. The version prior to netgear armor is 1.0.4.28
Try that version and after installing it, do a factory reset, and then a new install. Don't use a backup configuration.
I will give that a shot tonight.
