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Forum Discussion
Connection Dropping
Hi there, I've been having a problem - and I think I've narrowed it down to my router. Periodically, a bunch of my devices (two Google Home devides, Samsung Tablet, Google Chromecast) start h...
Unfortunately, updating the firmware hasn't fixed the problem. It works for a bit, then some devices get blocked from the internet. The problem seems to be on the 2.4k band - but not all devices on that band. If I reboot the rooter, it works for a while. If I turn off an disconnect an individual device in the Nighthawk app and turn it back on, it seems to start working again; but then gets blocked again.
After you upgraded the firmware did you do a factory reset and reinstall (not from a backup)?
I did. Same pattern - worked for a bit, then dropped connections and no closer to acutally knowing why.
I'm pretty close to getting rid of it - I need a reliable rooter, not one that regularly drops out half my devices.
You can try going back to the agreed upon stable 1.0.9.42 that most recommend for the R7000 and try that.
Again, install over a hardwired connection, then do a factory reset/reinstall. disable auto updates and try it.
OK - I'll give that a go. I can't do it over a wired connection, I've not had a ethernet port on a laptop for 5+ years.
Given we're just updating firmware in the hope of fixing things, I'm pretty much done after this - I need reliable hardware and this ain't it. (I know it's not your fault - I'm just very frustrated. I do appreciate your help).