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Forum Discussion
Henderson
Feb 14, 2017Aspirant
"Connection has been reset" when trying to access router setup pages
When trying to access the router setup pages from my main PC, (Windows 10 64-bit with Anniversary update, wired) all it brings up is "The connection was reset", it won't even bring up the login box. ...
- Feb 15, 2017
First you must reset your router with the reset button on the back pressed in for about 10 seconds until the power light turns orange and starts to blink.
Second Kaspersky has been known to cause this problem. It must be uninstalled and reinstalled in order to get the login to the router back. Not sure about the procedure but searching this forum will show you other peoples solutions to this problem.
Henderson
Feb 15, 2017Aspirant
Thank you! Uninstalling Kaspersky vs just disabling it actually solved the issue, I didn't have to resort to a factory reset of the router (I was certain it wasn't anything about the router anyway). What's odd though is that both PCs and the laptop also have Kaspersky installed, the same version in fact.
I'm hoping that the problem doesn't come back when I reinstall Kaspersky now. Is there a particular setting or a part of Kaspersky that is causing the issue?
LeeH
Feb 15, 2017Prodigy
Not sure about Kaspersky. I use Norton.
A reset is needed every time you change firmware. It needs to be done after the firmware change.
- HendersonFeb 15, 2017Aspirant
Kaspersky reinstalled, imported my old settings, and I can still access the router page, so it's all working as it should again.
About having to do a reset of the router for every firmware update, that's the first I've heard of that, and I've updated the firmware several times now. Shouldn't the router page at least warn you to do it once the update is complete or have it mentioned in the manual? I'm not really anxious to redo all the various settings and port forwarding on the router if it can be avoided, and it's been working perfectly without doing factory resets after firmware updates.
- LeeHFeb 15, 2017Prodigy
If it's working good for you don't worry about it.
It is just unusual for you not to have any problems after so many updates.
- HendersonFeb 15, 2017Aspirant
Ok, I'll leave well enough alone then since everything is now perfect across all PCs and the laptop. I'll definitely keep it in mind though if I ever do experience unusual problems.
Thank you again for the help, it was driving me crazy the last 2 days trying to figure out this problem! :D