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Forum Discussion
Constant conflicting messages and status between app, cloud and device
Notifications come in to email that there is an update available for my system. My app indicates there are not updates but I take action and look on the web and nothing is available. Two days later the firmware update appears on the app and I can find it on the support page. I then update firmwear for all satelites manually, then the router. including the RBS50y outdoor satelite. The problem starts with a constant mis-communication of availability. Then, its a lack of clarity and continuity of status between all these devices and the supporting systems. The netgear insight app has been mostly useless because you cannot trust it acurately knows the current status of your system. The netgear insight cloud and logging on to the actual devices much too often indicate completely different status from the app. This is temporarily understandable during immediate time around updates but it stays that way either for far too long or permanently. Currently, my outdoor satelite firmware was updated and confirmed updated when logging to the device. However, hours later, the router thinks it did not update, the app doesnt even show its online, and the cloud also thinks it the old firmware. What good are all these tools reporting status to users/customers if they cannot verify and agree to status - between themselves! Netgear..perhaps should slow down making new products and get the ones you have made to work properly. I just cannot trust anything that indicates status on this system and I cross my fingers and just hope they will keep working. It was a big investement. this is ongoing which means this is an absurd and unacceptable state of functionality and reliability.
1 Reply
orbiter1 wrote:
Notifications come in to email that there is an update available for my system.
These email messages are essentially for marketing. They go out when Netgear decides to send them, not when it knows that there is new firmware for your device.
orbiter1 wrote:
My app indicates there are not updates but I take action and look on the web and nothing is available. Two days later the firmware update appears on the app and I can find it on the support page.
The timing varies between the update server and the support library. The library usually get new firmware a bit before the update server, perhaps to give enthusiasts a chance to get in and discover truly nasty bugs.
orbiter1 wrote:
The netgear insight cloud and logging on to the actual devices much too often indicate completely different status from the app.
I don't know what the "netgear insight cloud" is. Come to think of it, I don't understand a lot of that sentence.
There are other occasions when there can be confusion. For example, sometimes firmware goes out as a KnowledgeBase article before it has been through all the quality checks in a "beta form". These don't appear in the library or on the update server. They may get there eventually, or they may disa[pear only to be replaced by something that has been through the quality control system.
Of course, this applies to the Nighthawk WiFi Routers which are the subject of this bit of the community. You seem to be complaining about something else. Business wireless devices may have a different way of going about firmware updates. Perhaps you should complain in the right section.
That may or may not be here:
Business Wireless - NETGEAR Communities
You won't find many people here who are familiar with what you are talking about. I doubt if it applies to Nighthawk WiFi Routers.
