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Forum Discussion
Elle01
Jan 27, 2022Tutor
D6400 Error 1 Firmware update fails. Manual .chk won't 'open' on a MacBook.
Hi, I'm behind by several versions of firmware because each time I attempt to update it fails. I've seen other questions along a similar line being rectified by updating with a version inbetween firs...
- Jan 28, 2022
You can do it over wifi.
We recommend over wired because its a solid connection without interference.
But wifi does work.
plemans
Jan 28, 2022Guru - Experienced User
you don't "open" the file. After you download it, you extract it.
Then that file gets uploaded to the router through the browser GUI.
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
plemans
Jan 28, 2022Guru - Experienced User
and here's a video walk through.
https://kb.netgear.com/23442/How-do-I-update-the-firmware-on-my-NETGEAR-router-with-a-web-browser
https://kb.netgear.com/23442/How-do-I-update-the-firmware-on-my-NETGEAR-router-with-a-web-browser