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Forum Discussion
Deceitful support practices
This router was consistently dropping connections with no clear root cause. I had to troubleshoot the issue myself as Netgear wants their customers to pay to resolve issues claiming these are configu...
How did you contact Netgear support? You don't say. A phone number found in a web search? If so, it won;t have been Netgear. Too many scamsters buy search listings and create sites that look like Netgear.
There is no phone support you can start. You do it via the support portal:
Contact Us | Support | NETGEAR
Start here:
MyNETGEAR | Product Registration
Start a case and, with luck, they will contact you.
Likewise warranty support, That too starts on line.
Start the RMA process by checking MyNetgear.
How do I request a Return Material Authorization (RMA)? | Answer | NETGEAR Support