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Solved
Devices disappeared from network map
After updating Netgear Genie to latest revision V 2.4.52, 11 of my 12 devices dissapeared from the network map (only one left was the X4S extender). I rebooted the router with no success. Problem se...
I found the answer! - What you need to do after you access the network map in NETGEAR Genie is to click on the rescan button (two curved arrows) at the upper right corner of the screen. This brings all the devices into the map. You have to do this EVERY time that you run NETGEAR Genie. With the older version of the software you did not have to do this - it did it automatically. Just another nuisance to remember!
> [...] I tried to re-install an old version of the software from 2014
> but got a message that it was not compatible with my version of windows
> (?).
Which "the software", from where? Which "an old version"? When you
did what, exactly? What was the actual message? And what is "my
version of windows"?
You might also try uninstalling the installed version, before trying
in install some other version.