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Forum Discussion
techtool-55
Feb 09, 2018Initiate
Devices disappeared from network map
After updating Netgear Genie to latest revision V 2.4.52, 11 of my 12 devices dissapeared from the network map (only one left was the X4S extender). I rebooted the router with no success. Problem se...
- Feb 11, 2018
I found the answer! - What you need to do after you access the network map in NETGEAR Genie is to click on the rescan button (two curved arrows) at the upper right corner of the screen. This brings all the devices into the map. You have to do this EVERY time that you run NETGEAR Genie. With the older version of the software you did not have to do this - it did it automatically. Just another nuisance to remember!
schumaku
Feb 09, 2018Guru - Experienced User
All these Netgear Genie Apps, for Windows, iOS, or Android are just alternate user interfaces to the router Web interface.
Open the router Web user interface (nicknamed Genie, too) and check the Attached Devices there.
What firmware version is in place on the X4S?