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Forum Discussion
techtool-55
Feb 09, 2018Initiate
Devices disappeared from network map
After updating Netgear Genie to latest revision V 2.4.52, 11 of my 12 devices dissapeared from the network map (only one left was the X4S extender). I rebooted the router with no success. Problem se...
- Feb 11, 2018
I found the answer! - What you need to do after you access the network map in NETGEAR Genie is to click on the rescan button (two curved arrows) at the upper right corner of the screen. This brings all the devices into the map. You have to do this EVERY time that you run NETGEAR Genie. With the older version of the software you did not have to do this - it did it automatically. Just another nuisance to remember!
techtool-55
Feb 11, 2018Initiate
I found the answer! - What you need to do after you access the network map in NETGEAR Genie is to click on the rescan button (two curved arrows) at the upper right corner of the screen. This brings all the devices into the map. You have to do this EVERY time that you run NETGEAR Genie. With the older version of the software you did not have to do this - it did it automatically. Just another nuisance to remember!
schumaku
Feb 11, 2018Guru - Experienced User
Amazing - indeed, when doing a manual refresh on the WIndows 10 Genie App we see a much more complete list of connected devices than what the Nighthawk Genie Web UI does show (R9000 1.0.3.10 here).