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Devices losing connection on V1.0.4.30 firmware
I have a R7000 I purchased March of 2014. It's on 24 hours has worked without hardly any issues until the last firmware upgrade. I have many wireless devices including 2 Windows laptops, 2 Android ta...
Did you factory reset router before and after upgrade? That's best way to ensure all of the fw upgrade works. Gets rid of any nasty artifacts (config or old fw realted) and loads any new drivers that may be included in a fw release.
I'm running V1.0.4.30_1.1.67 and did the factory reset and still have problems. Are you sure you did a factory reset, you might ask me? Yes I'm sure, I spent half a day reconfiguring.
As of now I do not even see either my regular or guest 5G freq networks listed when I scan the airwaves, only the 2Gs. This is super frustrating. People told me I should buy an enterprise class router and not this consumer stuff and now I see why. Somebody really messed up in regression testing.
On a separate topic, can Netgear please build their wireless channel scanning tool into the routers themselves, so I can see what are the clearest bands in my congested apartment building? I don't have an Android telephone so I can't run this tool Netgear recommends. Why isn't the capability to display channel usage built in? Go ahead, make fun of my Windows phone. I think I read Win Phone 10 has an API for a channel frq tool.
Netgear please fix this firmware ASAP before I junk it and buy your competitor's product
Hi Cat6aPlease,
Welcome to Community!
Can you confirm if your devices supports 5GHz band? The reason that it will not detect 5Ghz as your devices might not be dual band.
For wireless scanning tool, the Desktop genie has that feature which will show which channels are congested and which are clear.
Regards,
JamesGL
Community Team
James,
Thank you for the response, and I appreciate you have to deal with the lowest common denominator here, but the first question is insulting. The router is an R7000, so yes, it has 5G frqs. I mean it used to, before this untested firmware update broke them.
Where in the "Genie" application can I find the congestion tool? This would be very helpful. I had to uninstall the Genie, because without asking me, it installed a media server. This gummed up my 4K TV, an excellent Sony XBR65X900B. That was very frustrating, and I spent more time figuring out where in the world this crapware "genie server" was coming from, because I never explicitly installed it (answer: Netgear Genie).
Thank you and I do appreciate your response. Any updates on when a fixed firmware will be released?
Hi Cat6aPlease,
I apologize for my first question but what I meant is if your devices(laptop, phones, others) are capable of 5Ghz.
When opening Genie, click on WiFi connection option then WiFi channel. You will be able to see which channels are clear and congested.
Regards,
JamesGL
Community Team