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Devices losing connection on V1.0.4.30 firmware
I have a R7000 I purchased March of 2014. It's on 24 hours has worked without hardly any issues until the last firmware upgrade. I have many wireless devices including 2 Windows laptops, 2 Android ta...
Did you factory reset router before and after upgrade? That's best way to ensure all of the fw upgrade works. Gets rid of any nasty artifacts (config or old fw realted) and loads any new drivers that may be included in a fw release.
Hi Cat6aPlease,
Welcome to Community!
Can you confirm if your devices supports 5GHz band? The reason that it will not detect 5Ghz as your devices might not be dual band.
For wireless scanning tool, the Desktop genie has that feature which will show which channels are congested and which are clear.
Regards,
JamesGL
Community Team
James,
Thank you for the response, and I appreciate you have to deal with the lowest common denominator here, but the first question is insulting. The router is an R7000, so yes, it has 5G frqs. I mean it used to, before this untested firmware update broke them.
Where in the "Genie" application can I find the congestion tool? This would be very helpful. I had to uninstall the Genie, because without asking me, it installed a media server. This gummed up my 4K TV, an excellent Sony XBR65X900B. That was very frustrating, and I spent more time figuring out where in the world this crapware "genie server" was coming from, because I never explicitly installed it (answer: Netgear Genie).
Thank you and I do appreciate your response. Any updates on when a fixed firmware will be released?
Hi Cat6aPlease,
I apologize for my first question but what I meant is if your devices(laptop, phones, others) are capable of 5Ghz.
When opening Genie, click on WiFi connection option then WiFi channel. You will be able to see which channels are clear and congested.
Regards,
JamesGL
Community Team
James,
This is sort of better, let me explain.
My desktop is wired and most of my devices (TV, 4k server, video games, security camera, etc) are wired. My laptops only run on 2.4g. My telephones and the occasional random device runs on 5g.
Thus, the Netgear Genie tool is still not helpful from running on my desktop or laptops. This should be functionality built into the router.
That said, I grabbed my dongle, inserted it into an open slot, and was able to probe for congested channels - so thank you, now I can see 20 of my neighbors clobbering for the same 2 channels amongst others spread out.
FYI Google seems to have noticed this deficiency in competing routers, and one of the main features they announced of some new cylindrical router they are going to start selling has this channel scanning ability built in.
Any updates on a new firmware?
Thank you
Hi Cat6aPlease,
There is no update yet if there is a new upcoming firmware. You may check the support site for updates.
Regards,
JamesGL
Community Team