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Forum Discussion
Devices Won't Connect After Router Reset
Our internet quit working. We talked to the internet company to troubleshoot the issue. They told us after 2 hours on the phone that we needed to call NETGEAR and do a reset on the router. We...
crazy8sfam wrote:
Our internet quit working. We talked to the internet company to troubleshoot the issue. They told us after 2 hours on the phone that we needed to call NETGEAR and do a reset on the router.
You don't say who this Internet company is, but most are famously hopeless at supporting customers. To be fair to them, they can't know about every router out there.
Unfortunately, your account of your travails actually lacks much in the way of useful detail. So you'll have to tell us a bit more.
The starting point has to be your modem, the bit that feeds into the R6700. What is it. Make and modem?
I have no idea why they told you to reset the router. It sounds like a "we have no idea, so try that" move.
A first move is simply to restart the network in the correct order.
As this is a router, there is probably a modem sitting in front of it. You need to get the devices to forget any inherited settings. Among other things, that means rebooting the network.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.