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Forum Discussion
nickp221
Mar 21, 2019Apprentice
Don't update Nighthawk X10 R9000 to Fireware V1.0.4.28 or you'll brick your router.
Lots of people having problems with this now and should be at the top of the support forum but if you have a Nighthawk X10 R9000 Don't update to Fireware V1.0.4.28 or you'll brick your router.
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- Apr 03, 2019
For clarification, please note that V1.0.4.26 does not have the issue of bricking the router. Therefore, factory reset and configuration will work if you have only upgraded to V1.0.4.26. There is no coming back from bricking the router with V1.0.4.28. It will not allow factory reset or downgrade to be applied. You will need to ask for an RMA. Go to https://www.netgear.com/support/contact.aspx and click on "Replace my defective product."
nickp221
Mar 25, 2019Apprentice
There is a fix, hook up an old router and get the R9000 RMA'd :smileytongue:
But seriously, I wouldn't wait on a fix, they still have the 'brick making' firmware available on their website and people are still updating to it eventhough this problem has been identified and is basically catestropic. If I was a NetGear higher-up I'd be like "ffs take the faulty firmware offline until we can fix this before we brick anymore of our products!" and then I'd fire the person who pushed out the update without proper testing.
I got the impression some people can still use their R9000 and it just won't save settings once it's restarted but myself and some others are having further complications causing the router to be unuseable so if yours works okay, I'd just set it up and hope the power doesn't go out and get an RMA and have a replacement sent out (it will only cost you $17 for NetGear to replace your router that they broke). But start the RMA process ASAP.
James721
Mar 25, 2019Luminary
There have also been reports of the R7800 losing all configuration and going back to factory default after reboot or power loss on .62 and Voxel .64sf. This don't seem wide spread yet at least for the 7800 but it has been reported on SNB and i believe i saw a thread here also.
So what the hell is going on with NG are they trying to force people to give up on there products cause thats whats happening.
- nickp221Mar 26, 2019Apprentice
Bump
Since the problem firmware is still at large.