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Forum Discussion
Solved
Dropped connections
Firmware v. 1.0.9.64
I've been experiencing dropped connections routinely throughout the day. I'm on DSL with an cat7 ethernet cable going from modem (SmartRG) to R7000 and this has worked fine fo...
fdevans, Mondoman. that level of firmware is quite problematic for many. All sorts of problems, yet some have no problem.
NG Moderators have suggested in the past to go back to the V1.0.9.42 firmware release. Most people who have done that report that the problems they had were resolved.
When/if NG should release a new level of firmware I suggest you look in the forum to see if it is stable before installing.
Be aware, probably you'll be getting a reconditioned router, not a new one. It is unknown (even with a new one) was firmware might be on it. When you turn it on and start it, it might ask to UPDATE to the latest f/w. DO NOT ALLOW THIS! It still could be V1.0.9.64 that caused the problem. LEAVE IT AS IT IS with the f/w it came with. Once installed CHECK that the Router Auto Firmware Update is NOT checked (turn it off if on) on the ROUTER UPDATE PAGE.
If you think after setting it up and testing, that it is OK, remember the level of the f/w, and SAVE the configuration. If you are BRAVE, then manually do the update check on that page and go do it. Problem returns, contact NG and let them know what you did and the results. Hopefully that WILL NOT happen.
Received the new router yesterday and I don't think it's a refurbished one. New shrink wrapped pacakge and just appears very new. No label stating it was refurbished either. I followed your instructions and only updated to .42 firmware. So far everything is working great. Hopefully eveything will continue working. Thanks for the reply and advice.