NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Email from Netgear? - Important Security Firmware Update from NETGEAR
I received an email from Netgear entitled 'Important Security Firmware Update from NETGEAR'. Since I never trust emails that just 'pop-up' in my inbox, especially ones inviting me to install new firmware, I ignored it and logged into my router.
Instead of being invited to download and install the new firmware as usual, the router reported that 'No new firmware update is available'. I then went to the Netgear downloads page (by navigating there and not by clicking on the link in the email) and there is the new version (v1.0.1.44).
So. Is my router broken in some way, or is there an error at the server end?
there's an issue at the server end. your router is fine. I also received the email and it looks legitimate to me. NG sometimes sends mails when they think an update is (very) important and you shouldn't miss it
8 Replies
there's an issue at the server end. your router is fine. I also received the email and it looks legitimate to me. NG sometimes sends mails when they think an update is (very) important and you shouldn't miss it
Thanks.
This is what I suspected, but I thought it wise to alert Netgear that there might be an issue.
All done now.
Normally, you'll only receiver emails from NG if you have a registered product. At least I suspect so since I have 2 registered products (an R7000 and an R7800 router) and in the email I got both routers were listed. Both of my routers were registered shortly after purchase
Thank you for inf regarding the server.
I too received this email and attempted to update the firmware (as instructed) initially thru the Nighthawk App (which registered FIRMWARE CHECK ERROR) and then via Nighthawk dashboard which registered NO NEW FIRMWARE. I assume from your mail we wait for the server to be fixed?
You don't have to wait if you don't wish to. Even before I posted my query, I had come to the conclusion that the message was not a scam because the referenced new version was in fact on the Netgear server (as opposed to some server somewhere in Russia, China, take-your pick; which might have appeared if I'd clicked on the link in the email).
So, without clicking in the email, I opened my browser, logged into my Account at Netgear, went to the Downloads page for my model and followed the instructions to install the new firmware.
You can wait if you want to be 110% certain of course, but it might take them a while, this being a weekend.
