Emails from Netgear support, but I haven't contacted them

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mike406 wrote:

Looks like they broke something again. They've been redoing the support systems and all users with existing cases currently cannot access them. Looks like they mistakenly sent out emails to wrong recipients en-masse. These are the types of mistakes that make people lose faith in a company. We expect our internet equipment to be secure from threats - but with all the mistakes that NETGEAR have been making recently, can we trust the integrity of their products? Impressions from your users are everything. Do better.

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This is or was POOR planning on their part. I don't think this was a 'fix' as much as a complete new release and way of doing things. It should have been thoroughly tested on an 'off-line' system before going live. Was it? We'll never know? But once it was clear this wasn't going to work, the old system should have been re-installed so users could continue without problems. Then fix the problem, test, and load again. This is not a minor small subset of the site that doesn't work, it is basically total failure.

This is a management problem for not being aware of the problems the change made. I'm sure they are aware and working on it, but for some reason, they can not go back... maybe a database change, maybe another reason, but right now, MY SUPPORT isn't...