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Forum Discussion
hornywell
Nov 03, 2021Tutor
Error after R7960P Firmware Upgraded to 1.4.2.84_1.3.42
The post is about R7900P X6S AC3600. After upgrading the firmware to 1.4.2.84_1.3.42, I constantly experienced this ‘Hmm, we can’t reach this page’ error in Microsoft Edge, or similar messages in...
FURRYe38
Jan 10, 2022Guru - Experienced User
You'll need to contact NG support and let them know what your experiencing.
https://my.netgear.com/support/contact.aspx
In meantime, either downgrade or use it as is.
mjcyber wrote:
Downgrading to a vulnerable firmware is not a solution.
Firmware V1.4.2.84_1.3.42 has buggy DNS and no amount of toggling, resetting and tweaking will fix it.
Netgear needs to properly support their product and provide a firmware that doesn't break everyone's DNS.
flamebait
Jan 10, 2022Guide
I think the poster's point is that this thread has 1579 views, and having this issue marked as solved is not helping to potentially bring it to Netgear's attention. Netgear obviously pay almost no attention to their own forums, but trending issues like this at least have a chance of catching notice if they don't have a big green tick incorrectly suggesting the issue is resolved. I'm not sure what correct forum etiquette is about that.
You're right of course that each of us need to report it directly to Netgear. Others will presumably find as I did that official support has no interest in discussing a firmware problem with a product not purchased in the past 90 days. Ultimately I have had to replace my router and won't ever return to Netgear (Netgear broke DNS on multiple models 6 months ago and have not acknowledged let alone fixed this), only commenting here because I got an email about activities on threads I still cared about when I used the product.
My observations on this issue fwiw:
- It does not appear to affect Macs, so there appears to be an interaction with Windows. This is true across multiple browsers (Brave, Chrome, Edge), that they were fine on Mac on not PC.
- It is repeatably a problem after bring a Windows machine out of sleep.
- The impact is really under-estimated by those commenting on it without experiencing it. Interactive activities, like posting a web form, or completing a banking transaction, are particularly likely to fail because the different steps in the process use different DNS. Some failures are hard to attribute to this until you track them down (e.g. multiplayer servers on Xbox failing because of DNS when already connected in the game). These are high user pain scenarios, where you lose what you were working on, or transaction fails and reattempting has unknown consequences or is not possible, or the user is not in control of re-attempts. This bug is a disaster and makes the router pretty much unusable, hence the anger at it not being fixed.
I had to give up on Netgear and move on, but I won't be a customer again.
- FURRYe38Jan 10, 2022Guru - Experienced User
Thanks for the feed back.
Good Luck.