NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

hornywell's avatar
hornywell
Tutor
Nov 03, 2021

Error after R7960P Firmware Upgraded to 1.4.2.84_1.3.42

The post is about R7900P X6S AC3600.   After upgrading the firmware to 1.4.2.84_1.3.42, I constantly experienced this ‘Hmm, we can’t reach this page’ error in Microsoft Edge, or similar messages in...
ZDaulton's avatar
ZDaulton
Initiate
Nov 08, 2021

I had this issue with Nighthawk R8000P firmware 1.4.2.84_1.3.42. Downgrading to the previous build fixed this.

 

When can we expect a new firmware update that resolves this issue? 

 

I changed my DNS targets within the admin panel but ALL possible DNS servers still produced the same issue. Reverting to the old firmware fixed it. 

SSDCarroll3's avatar
SSDCarroll3
Aspirant
Jan 27, 2022

Two weeks ago installed firmware update V1.4.2.84_1.3.42 and I have had nothing but trouble with my internet connection since. I am receiving the same messages with message saying "This site can't be reached" and to check if there is a typo in the address. These are sites I go to many times a day and have never had an issue until now. 

 

I have have my internet company replace the modem and I have no problems using my computer direct to the modem, nor do I have these issues when using other people's networks. The issue is definitely my router.

 

My question is, how do I uninstall the most recent firmware update and go back to an earlier version? I have done a factory reset on my router and it brings me to the newest firmware update that started this issue.

 

Thanks in advance

  • c627627's avatar
    c627627
    Tutor
    Jan 28, 2022

    Find firmware R7960P-V1.4.1.68_1.3.28 which is not buggy, downgrading to this version resolves this horrible bug.

    At this point we have to consider that Netgear knows about this bug and has left it in place, to do damage every day, wasting people's time. How frustrating must it be for so many people who trusted Netgear...

    To what end is Netgear doing this and why?

  • hornywell's avatar
    hornywell
    Tutor
    Jan 28, 2022

    All you have to do is to download the lower version 1.4.1.68_1.3.28, and upload to your router, so that it will have this (older) version.

     

    I hesitated in the beginning, fearing downgrading to a lower verison will brick my router. But actually, we are just refreshing the firmware, which the router will happily take. It just works fine with no problem with lower version.

     

    Good luck and Godspeed!

     

     

    • SSDCarroll3's avatar
      SSDCarroll3
      Aspirant
      Jan 28, 2022

      After a recent firmware update, my router wasn't allowing me to go to the majority of web pages without sending me a DNS message saying to check for typo in website name. On the suggestion of others here, I reinstalled the older version and I seem to be back in the saddle. 

      Thanks everyoen for the help.