NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JimmyW's avatar
JimmyW
Luminary
Feb 04, 2019
Solved

Error when navigating from a link

I've reported a simialr issue in the past and tried a few suggestions, such as switching my DNS from Spectrum to Google. All too often, I click a link and am presented with a Firefox (65.0) screen as...
  • IrvSp's avatar
    IrvSp
    Feb 06, 2019

    JimmyW wrote:

    Sorry for my mixup.  Just opened my settings.  My firmware is V1.0.9.42_10.2.44.  The router is an AC1900 R7000


    OK, stay there an test. That is probably  last f/w that was stable for most people.

     

    Personally, I don't think it is the router? We'd have a flood of complaints if it did.


    I'll tell you this, my wife was on my back 2 days ago. I've been moving USB Network Adapters between our PC's, her's is Pro and mine is Home. We've got 2 different USB AC speed NIC's. I can't always boot with one and it has no problem on her PC. However on her PC it sometimes is slow coming out of sleep, and sometimes she must manually connect.. all well and good.

     

    2 days ago she could NOT login to a web site. Similar to your problem. I ran troubleshooter's, looked at all possible TCP/IP settings. We both run Firefox, same level. She had a lot of 'purchasing/coupon ad-ons'. I ran her FF in Safe mode. Problem remained. Went to my PC and created an account. I had NO problems signing in? Went to her PC and I didn't either? Huh? So we created a NEW account for her, poof it worked? Discovered her OLD USERID was her first name. We use RoboForm and it filled that in and tried to login. FAILED with that. Noticed it NOW wanted the E-MAIL address. Used the old account e-mail address and it worked? That is until today... seems the web site is changing.

     

    So don't blame everything on something new I guess is the moral here. Oh, web site owner's (a pop-up window gives and e-mail address to contact them) support, USELESS... they had NO clue... usual garbage, clear cache, reboot PC, try a different browser... none helped.