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Forum Discussion
lvthatlaugh
Dec 09, 2017Tutor
Ethernet not recognized
House electricity went out last night. Router would not recognize ethernet afterwards. Called internet provider -modem and ethernet cable working fine. Tried to reset router, didn't help. Performed lo...
- Dec 10, 2017Thanks! I'm actually an expert at turning them off and back on in the right order. Exchange my router for a new one and it worked fine. Obviously something went wrong with the power outage. Not sure why, we have a $65 surge protector. But wifi is on now and the family is happy once again!
lvthatlaugh
Dec 09, 2017Tutor
We did that. Unplugged both router and modem, waited and replugged in several times. After everything I thought the ethernet port on the router might not be working but then I saw the loop back. I plugged a cord in port 2 then into the ethernet port and the light is on for both. But when I plug the ethernet cord in the light doesn't come on. Thank you for trying to help me.
When I run the genie on my computer it says ethernet not found.
When I run the genie on my computer it says ethernet not found.
lvthatlaugh
Dec 09, 2017Tutor
Ok...doing the power like you suggested...
- lvthatlaughDec 09, 2017TutorNothing changed... when I run the netgear genie now it says the gateway is invalid. Cannot test End. DHCP server does not work. Try 'ioconfig/ renew' command. ipconfig/ renew failed. PCle The Family controller failed. Sorry, genie fix network failed. Try again or reboot.
Rebooting just repeats the above.- lvthatlaughDec 09, 2017TutorSpell check changed a few abbreviations...sorry.
Cannot yest DNS.
Reaktek PCle GBE family contoller failed.- William10aDec 09, 2017Master
What light are working on the other I know the lan lights are out from you posting what the interent on the router?
If you connect the computer direct to the modem does the internet work removing the router from the picture?
Do you know how to make lan cable?
If so you can make nulling plug by using a rj45 plug with the pins 1 and 3 jump together, pins 2 and 6 jump together. Pins 4,5,78 are not needed.
You use this plug to test the lan port on you computer if needed will also check routers lan ports they think they have a link between them selves and an network device.
- michaelkenwardDec 10, 2017Guru - Experienced User
The measures that William10a details are tje usual networ,m startup steps.
Be sure to restart your network in this sequence:
- Turn off and unplug the modem.
- Turn off the modem router and computers.
- Plug in the modem and turn it on. Wait 2 minutes.
- Turn on the modem router and wait 2 minutes.
- Turn on the computers.
It may be that your power outage killed something.
- lvthatlaughDec 10, 2017TutorThanks! I'm actually an expert at turning them off and back on in the right order. Exchange my router for a new one and it worked fine. Obviously something went wrong with the power outage. Not sure why, we have a $65 surge protector. But wifi is on now and the family is happy once again!