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Forum Discussion
Ethernet ports show activity, but are not allowing connection to the internet
Today when I connected to my docking station, I discovered I could not connect to the internet. First assumption was a Comcast outage which is often solved by the standard turning off of the modem a...
What firmware is on the r9000?
what modem/gateway is it connected to?
Are any devices connected directly to the router or are they running through switches/moca adapters?
Thank you for the response!
What firmware is on the r9000?
v1.0.5.40
what modem/gateway is it connected to?
Arris Surfboard with phone.
Are any devices connected directly to the router or are they running through switches/moca adapters?
All of the above actually. 2 direct runs, one to a moca, one to a switch.
also, whats it showing on the wan port statistics.
Here is the full table:
| Port | Status | TxPkts | RxPkts | Collisions | Tx B/s | Rx B/s | Up Time |
| WAN | 1000M/Full | 7905307 | 22288261 | 0 | 30836 | 47924 | 01:00:53:17 |
| SFP+ | Link Down | 0 | 0 | 0 | 0 | 0 | 00:00:00 |
| LAN 1 | 1000M/Full | 2201616 | 685117 | 0 | 5802 | 1423 | 01:00:14:52 |
| LAN 2 | 1000M/Full | 01:00:14:52 | |||||
| LAN 3 | Link Down | 00:00:00 | |||||
| LAN 4 | 1000M/Full | 01:00:14:52 | |||||
| LAN 5 | Link Down | 00:00:00 | |||||
| LAN 6 | 100M/Full | 01:00:14:52 | |||||
| 2.4G WLAN b/g/n | 800M | 5934127 | 10571299 | 0 | 15000 | 7657 | 01:00:14:35 |
| 5G WLAN a/n/ac | 1733M | 22212570 | 8989667 | 0 | 2377 | 41444 | 01:00:14:31 |
| WLAN ad | Link down | 0 | 0 | 0 | 0 | 0 | 00:00:00 |
Thats interesting that they're showing connected but no data packets transferring.
Did you try factory resetting and reinstalling?
You could also try reinstalling the firmware then doing the factory reset (or start with that first).IF something is corrupt in firmware, the firmware reinstall covers that. IF something is corrupt in the settings, the reset should cover that.
Yep, it's a new one by me for sure (ok, I'm not a guru, so there's lots of new things by me 🙂 - but in the scheme of things, seeing activity but not having connectivity seemed pretty odd).
And so . . . yesterday morning when I went to get to doing a full reset . . . it was all working.
Which is about as perplexing since these things usually don't fix themselves. I'm of course going to monitor it the next few days and likely going to do the full system reset just to be sure. My best guess is that there was some type of conflict in the assigning of IP addresses. Something in the DHCP setup? Maybe caused by a rapid on/off of the router (I have been having some power fluctuation problems).
I want to assume 'user error' or the like as well. Maybe time will tell.
Thanks for the assist.
I'm relatively confident I sorted this out: my electronics closet was reconfigured when we put solar in. Equipment was added (a converter and other stuff) and the router was moved 'higher' in the closet. Odds are . . . the router was overheating. Tested this a bit by turning the router off when it stopped working to let it cool. Sure enough, if set for 20-minutes, all worked normal when rebooted.