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Forum Discussion

Quintonswartz's avatar
Jan 04, 2022

EX7500 won’t connect to new router

I got a new wifi router and company and I can’t get my extender to connect to it or my phone I’ve tried factory resetting it. I don’t know what I’m doing at all.

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User

    what router are you trying to connect it to? 

    What firmware is on the extender? 

    What method of setup are you using? WPS or the installation assistant?