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Forum Discussion
EX7700 and R700 are incompatible and Netgear support is unresponsive
I'm a network engineer in my professional life with extensive experience in wireless technologies. I've overall been very pleased with the R7000 router over the last few years but the EX7700 is a po...
I'm currently running the most recent firmware on both the R700 and EX7700. These were both updated after the initial issues with the stability of the system.
I'm happy to attempt different firmware but need Netgear to supply a stable version #. Also, I'd like Netgear to commit to fixing the current bugs in an appropriate manner of time. Without this, I'm looking to return the product to Netgear. Sacrificing critical security patches for stability is bad operating procedure in 2022.
This extender was setup using the wizard via the App as well as directly on the Extender itself after a reset. No change in behavior.
mmschumac wrote:
I'm currently running the most recent firmware on both the R700 and EX7700. These were both updated after the initial issues with the stability of the system.----Doesn't mean your on the latest. Its why we ask you to look at what actual number you're on.
So EX7700:
R7000:
I'm happy to attempt different firmware but need Netgear to supply a stable version #.---most of the versions are stable but every once in a while you run into one that doesn't work well for a certain person. tough to know when we don't know what one you're on. Also, I'd like Netgear to commit to fixing the current bugs in an appropriate manner of time.----wouldn't that be awesome?! But you're on a the community support forum wehere members of the public help out. We're not netgear. And you won't see netgear "committing" to anything. Things change. Security bugs need fixing that causes other issues. Its the nature of the beast as routers get more complex. And the R7000 is a 8 year old router so I'm impressed its even still getting updates. Without this, I'm looking to return the product to Netgear.----If thats what you're expectations are, it might not be a bad plan. But good luck finding any other manufacturer still updating their devices 8 years after releases. I've had flagship routers from other manufacturers that only had an initial release on firmware. Some have had better luck with 3rd party firmwares like ddwrt because the community updates them. Might be an option for you. Sacrificing critical security patches for stability is bad operating procedure in 2022.---most security updates are on theoretical bugs that some researcher finds. And again, its impressive they're still being sent out on this device. But feel free to persue other manufacturers if you feel they'll support longer.
This extender was setup using the wizard via the App as well as directly on the Extender itself after a reset. No change in behavior.---have you tried simply downgrading a version or 2 on the extender?
I appreciate the detalied response and trust me, I appreciate the help on this!
The support has been so unresponsive that I'm trying all avenues to get their attention. I've seen their staff reply to the community threads in the past which is another reason I'm posting here.
While the original model of the R7000 was released in 2013, I purchased the R7000-AC1900 just over 2 years ago directly from Netgear. I love new tech as much as the next guy but couldn't justify paying exorbinant amounts of money for a router in the early days of WiFi6.
IRT to R7000, I'm running firmware version 1.0.11.130 which is the current release.
IRT to the EX7700, I'm running 1.0.222 which is the current release as well.
I'm happy to downgrade the EX7700 but would be curious if anyone knew of a stable release. Playing whack-a-mole with releases seems better suited for NetGear's QA department lol.
I'd try the 1.0.0.210 on the EX7700. I didn't see as much issues on that version as I did on the .222 version.
When you install it, try factory resetting and reinstalling.
The R7000 is more of a problem child. the MOST stable I've seen was the 1.0.9.42 version but that is significantly old.
But the R7000 has quite strong 3rd party firmware base. There's a lot of aftermarket one's for it.
I'd say try changing the ex7700's firmware first and see how it does.
- Thanks again.
I downgraded to .210 a little over 2 hours ago and it’s been stable since. This is the longest period of stability I’ve had since installing the product.
I’ll post back after I’ve given this more time to burn in.