NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
stefano123
Dec 06, 2020Aspirant
ext 3700 si connette al pc ma non ai telefoni mobili
buongiorno, l'estensore ex3700 si connette al pc, riconoscendo la password MA non ai telefoni presenti in casa. si trovano 2Gext2 e 5Gext ma entrambi non accettano la stessa password. come mai? chi ...
stefano123
Dec 06, 2020Aspirant
thank you Plemans. router is connected to netgear ext and works! my personal computer connects itself to the netgear with the router password. The problem is that all mobile phones in my house (apple and android) find netgear extensions, ask to fill up the router password but don't accept as correct the router password. netgear works with PC but not with any phone mobile even if the password is the same.
I easily used WPS to connect router and netgear, very simple. All lights of netgear are green.
thank you in advance if yuo can help
plemans
Dec 06, 2020Guru - Experienced User
What router is it connected to?
Try factory resetting the extender and then install it using the installation assistant and NOT using WPS.
- stefano123Dec 06, 2020Aspirant
factory reset done two times. same problem. Installation assistant tells me "You are not connected to your extender's WiFi network."
at the bottom of that page, it suggest me to
"To log in to your extender, enter one of the following URLs in your web browser depending on your device:
but I'm unable because this is what appears to me
- plemansDec 07, 2020Guru - Experienced User
the EX3700 has an ethernet port on it.
Simply hardwire a pc/laptop to the extender. disable the wifi on whatever device you connect to it so it can't default back to wireless.
that ensures you're connected to it for setup.
- stefano123Dec 07, 2020Aspirant
Wow! resolved with _2Ext and not with _5Ext but is enough! great advice!
I was going crazy! plemans, you are a real guru!
thank you so much