NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mrjaype's avatar
mrjaype
Aspirant
Jul 23, 2015
Solved

External HDD that worked with WNDR3400 is not recognized by R7500

I just bought a Nighthawk X4 to upgrade from a WNDR3400.  The external HDD (USB 3.0, unpartitioned, NTFS) that worked with the WNDR3400 is not recognized by the Nighthawk (HDD powers up, but that's i...
Troubleshooting
  • ElaineM's avatar
    ElaineM
    Jul 27, 2015

    That might be a possibility. Check this compatibility list.

     

    Regards,

mrjaype's avatar
mrjaype
Aspirant
Jul 23, 2015

The firmware of the R7500 is the current 1.0.0.94.

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Jul 27, 2015

    Hi mrjaype,

     

    Welcome to the community!


    Have you tried reloading the latest firmware? After reloading the firmware, I suggest that you hard reset. Resetting the router will restore its configuration to default therefore it requires reconfiguration. By the way, what's the system file format of your thumb drive?

     

    Let us know the result.

     

     

    Regards,

     

    • mrjaype's avatar
      mrjaype
      Aspirant
      Jul 27, 2015

      The router has the latest firmware and I did do a reset, but it still gives me no joy.  The thumb drive is FAT32.  A friend's external HDD talks with it just fine.  Could it be that I'm out of luck and the router just happens to be incompatible my drive?

      • ElaineM's avatar
        ElaineM
        NETGEAR Employee Retired
        Jul 27, 2015

        That might be a possibility. Check this compatibility list.

         

        Regards,