Forum Discussion

Aspirant

Jul 23, 2015

Solved

External HDD that worked with WNDR3400 is not recognized by R7500

I just bought a Nighthawk X4 to upgrade from a WNDR3400. The external HDD (USB 3.0, unpartitioned, NTFS) that worked with the WNDR3400 is not recognized by the Nighthawk (HDD powers up, but that's i...

Troubleshooting

ElaineM
Jul 27, 2015
That might be a possibility. Check this compatibility list.

Regards,

mrjaype

Aspirant

Jul 23, 2015

The firmware of the R7500 is the current 1.0.0.94.

ElaineM

NETGEAR Employee Retired

Jul 27, 2015

Hi mrjaype,

Welcome to the community!

Have you tried reloading the latest firmware? After reloading the firmware, I suggest that you hard reset. Resetting the router will restore its configuration to default therefore it requires reconfiguration. By the way, what's the system file format of your thumb drive?

Let us know the result.

Regards,

mrjaype
Aspirant
Jul 27, 2015
The router has the latest firmware and I did do a reset, but it still gives me no joy. The thumb drive is FAT32. A friend's external HDD talks with it just fine. Could it be that I'm out of luck and the router just happens to be incompatible my drive?
- ElaineM
  NETGEAR Employee Retired
  Jul 27, 2015
  That might be a possibility. Check this compatibility list.
  
  Regards,